Terms of Service

📜 1. Acceptance of Terms

By accessing and using NorasAI ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and NorasAI regarding your use of our AI chatbot platform and related services.

🤖 2. Service Description

NorasAI provides:

• AI-powered chatbot widgets for websites
• Conversation management and analytics tools
• API access for integration (on applicable plans)
• Customer support and documentation

👤 3. User Accounts & Registration

3.1 Account Creation

To use NorasAI, you must:

• Be at least 16 years old
• Provide accurate and complete registration information
• Maintain the security of your password
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for:

• Keeping your login credentials confidential
• Notifying us immediately of unauthorized access
• Using strong passwords and enabling two-factor authentication

3.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Abuse or misuse the service
• Have outstanding payment obligations

✅ 4. Acceptable Use Policy

4.1 Permitted Use

You may use NorasAI to:

• Create chatbots for legitimate business purposes
• Provide customer support and information
• Collect user feedback and inquiries
• Integrate with your websites and applications

4.2 Prohibited Use

You must NOT use NorasAI to:

• Violate any laws or regulations
• Distribute spam, malware, or harmful content
• Harass, abuse, or harm others
• Collect personal data without consent
• Impersonate others or provide false information
• Reverse engineer or attempt to access source code
• Overload or disrupt our infrastructure
• Share your account with unauthorized users

💳 5. Payment & Billing

5.1 Pricing Plans

NorasAI offers various pricing plans with different features and limits. Current pricing is available on our pricing page.

5.2 Payment Terms

• Payments are processed monthly or yearly based on your selected plan
• All prices are in USD (or your selected currency)
• Payments are processed via Stripe or PayPal
• Automatic renewal unless cancelled

5.3 Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. After 14 days, payments are non-refundable except as required by law.

5.4 Failed Payments

If payment fails, your account may be suspended until payment is resolved. We will attempt to notify you via email before suspension.

5.5 Price Changes

We reserve the right to change our pricing with 30 days notice. Existing subscriptions will be honored at their original price until renewal.

🔄 6. Subscription & Cancellation

6.1 Subscription Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

6.2 Cancellation

You may cancel your subscription at any time:

• Via your account dashboard
• By contacting support
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused time

6.3 Downgrading Plans

When downgrading to a lower plan:

• Changes take effect at the next billing cycle
• Features exceeding new plan limits may be disabled
• No refunds for the difference in price

📊 7. Usage Limits & Fair Use

Each pricing plan includes specific limits:

• Number of widgets
• Monthly conversation limit
• API request limits (if applicable)
• Storage and data retention

©️ 8. Intellectual Property

8.1 Our Rights

NorasAI and all related trademarks, logos, and content are owned by us. You may not:

• Copy, modify, or distribute our software
• Remove copyright or proprietary notices
• Create derivative works
• Use our branding without permission

8.2 Your Content

You retain all rights to content you create using NorasAI:

• Widget configurations and customizations
• Knowledge base content
• Conversation data

By using our service, you grant us a license to process and display this content as necessary to provide the service.

🔒 9. Data & Privacy

Our Privacy Policy governs how we collect, use, and protect your data. By using NorasAI, you agree to our Privacy Policy.

⚠️ 10. Warranties & Liability

10.1 Service Warranty

NorasAI is provided "AS IS" without warranties of any kind. We do not guarantee:

• 100% uptime or uninterrupted service
• Error-free operation
• Specific results or outcomes
• Compatibility with all systems

10.2 Limitation of Liability

To the maximum extent permitted by law, NorasAI shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Third-party actions or content
• Damages exceeding the amount paid in the last 12 months

10.3 Indemnification

You agree to indemnify NorasAI against any claims arising from your use of the service or violation of these terms.

📝 11. Modifications to Terms

We may update these Terms of Service at any time. Changes will be effective:

• Upon posting on this page
• After email notification (for significant changes)
• 30 days after notice (for material changes affecting rights)

Continued use of the service after changes constitutes acceptance of the new terms.

⚖️ 12. Governing Law & Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved through:

1. Good faith negotiation
2. Mediation (if negotiation fails)
3. Arbitration or courts in [Your Jurisdiction]

📧 13. Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@noras.ai
• Support: support@noras.ai
• Website: noras.ai