Privacy Policy

📋 1. Introduction

Welcome to NorasAI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.

By using NorasAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

📊 2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name (first and last name)
• Email address
• Company information (optional)
• Billing information (for paid plans)

2.2 Usage Data

We automatically collect information about how you use our service:

• Widget creation and configuration
• Chat conversations and messages
• API usage statistics
• Analytics and performance metrics

2.3 Technical Data

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies

🔍 3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our service
• To process your transactions and manage subscriptions
• To send you service-related notifications
• To provide customer support
• To improve and optimize our platform
• To detect and prevent fraud or abuse
• To comply with legal obligations

🔒 4. Data Storage & Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Data backup and disaster recovery

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time.

🔗 5. Third-Party Services

We use the following third-party services:

• OpenAI API - For AI chatbot functionality
• Stripe - For payment processing
• PayPal - For payment processing
• Email service providers - For transactional emails

These services have their own privacy policies. We recommend reviewing them.

🍪 6. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

⚖️ 7. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access - Request a copy of your personal data
• Right to Rectification - Correct inaccurate data
• Right to Erasure - Request deletion of your data
• Right to Restrict Processing - Limit how we use your data
• Right to Data Portability - Receive your data in a machine-readable format
• Right to Object - Object to certain types of processing
• Right to Withdraw Consent - Withdraw consent at any time

👶 8. Children's Privacy

Our service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

📝 9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.