How can we help you?

After registering and logging in, go to the Dashboard and click "Create New Widget". Fill in your widget details like name, website URL, and customization options. Once created, copy the provided JavaScript code and paste it into your website's HTML before the closing </body> tag.

No! NorasAI is designed to be user-friendly. You only need to copy and paste a single line of JavaScript code into your website. Everything else is managed through our intuitive dashboard with drag-and-drop customization.

Setting up your first chatbot takes less than 5 minutes! Register, create a widget, customize it to match your brand, and add the code to your website. Your chatbot will be live and ready to assist visitors immediately.

We use OpenAI's advanced GPT models, including GPT-3.5 Turbo and GPT-4, to provide intelligent, context-aware responses. These models are trained on vast amounts of data and can understand complex queries in multiple languages.

Absolutely! You can customize colors, position (bottom-left, bottom-right, etc.), bot name, avatar, welcome message, and personality. Premium plans also offer custom branding and white-label options.

Yes! Our AI chatbot supports multiple languages including English, German, Spanish, French, and many more. It automatically detects the user's language and responds accordingly.

Yes! You can provide your website's sitemap URL, upload a sitemap XML file, add custom knowledge base content, and describe your business. The AI will use this information to provide more accurate, context-specific answers.

You get comprehensive analytics including: total conversations, unique users, messages per widget, most asked questions, hourly activity distribution, user behavior tracking, and conversation history. All data can be exported to Excel.

Yes! Our Starter plan is completely free and includes 1 widget and 300 conversations per month. Perfect for small websites and testing our platform.

When you reach your conversation limit, your chatbots will stop responding to new messages until the next billing cycle. You'll receive warnings at 75%, 90%, and 95% usage. You can upgrade your plan anytime to continue service.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle.

Yes, we offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 14 days, contact us for a full refund.

We accept all major credit cards (Visa, MasterCard, American Express) via Stripe, and PayPal payments. All transactions are secure and encrypted.

Our chatbot works on any website that allows JavaScript. This includes WordPress, Shopify, Wix, Squarespace, custom HTML sites, and virtually any other platform.

No! Our widget loads asynchronously, meaning it won't block your page from loading. The script is optimized and lightweight (< 50KB), ensuring minimal impact on page speed.

Yes! All data is encrypted in transit (SSL/TLS) and at rest. We're GDPR compliant and never sell your data. Conversations are stored securely and you can export or delete them anytime.

Yes! Professional and Enterprise plans include full API access. You can integrate our AI chatbot into your own applications, mobile apps, or custom interfaces.

We maintain 99.9% uptime on all paid plans. Our infrastructure is hosted on reliable cloud providers with automatic failover and redundancy to ensure your chatbots are always available.